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2D Support Technician
2D Support Technician
  Full-Time @ Guru Studio

Location:
Toronto, Ontario, Canada

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Guru Studio's dedicated team is passionate about bringing inspired character-driven stories to screens around the world.  Our award winning, and internationally renowned Toronto animated entertainment company, is looking for a 2D Support Technician to primarily assist 2D production staff with technical support of user desktop computers, applications and related technology.  Support includes specifications, installation and testing of computer systems as well as peripherals within established guidelines.  This role reports directly to the Desktop Support Manager.

 

Responsibilities:

 

  • Assist with moving, imaging and configuration of desktop computers, peripherals and software

  • Troubleshooting and resolution of Tier 1 issue

  • Ensure the 2D pipeline is maintained and kept to specification

  • Understand and resolve 2D workflow and software (Harmony, Photoshop, etc..)

  • Resolve incidents with printers, copiers and scanners

  • Setup and deploy 2D staff and software

  • Accurately record, update and document requests using the IT service desk system.

  • Other duties as assigned

 

Qualifications:

  • 2-3 years experience supporting Windows desktop/laptop PCs, with some linux experience.

  • Experience troubleshooting hardware issues and replacing hardware on both desktop and laptop PCs

  • Customer Service Experience

  • Experience installing software, patches, updates on Desktops, Laptops and Servers

  • Experience troubleshooting basic network, software, printing related issues

 

To Apply:

 

Please email your resume to hireme@gurustudio.com with subject '2D Support Technician'.

Guru Studio would like to thank all applicants for your interest, however only those who qualify for an interview will be contacted.

Accommodations are available on request for candidates taking part in all aspects of the selection process.  Guru Studio is an equal opportunity employer.

This job posting was last updated on Oct. 16, 2018