Senior MAC/WINDOWS Video Tech Support Expert
@ New Media Hollywood

Position type: Full-Time

We are a leading provider of video editing and visual effects hardware, software, and support.

 

We need a highly qualified technician for building, installing and supporting BOTH MAC OS X and WINDOWS hardware and software issues for post-production professionals. 

 

Main requirements include:

 

  • Install and maintain Mac/Windows systems. MUST have familiarity with configuration, installation and troubleshooting of video editing solutions (Final Cut Pro, Avid, Media 100, etc.) and graphics systems (After Effects, Maya, etc.)
  • MUST have extensive experience working with Mac and Windows networking, including SAN (Xsan, SanMP, etc.) and NAS environments
  • MUST have good understanding of film/video technologies, online/offline procedures, broadcast media, compression, codecs, etc.
  • Pre-sales consulting with clients
  • Troubleshoot (on-site/off-site) software/hardware issues for clients and internal users.
  • Configure computers, email accounts and network access for internal users.

 

The successful candidate must also have outstanding customer service skills, a strong attention to detail, and be able to provide end user support on a wide variety of applications. Strong product knowledge is also required, certifications preferred. The successful candidate must be a professional self-starter who is able to think creatively and provide effective solutions to our clients.

 

We have a generous benefits package with paid vacation and holidays. Salary is commensurate with experience. Please email your resume to info@nmh.com in PDF format (other formats will not be considered).

Note: This job has been listed since Mon Jun 21, 2010
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